Privacy Policy

Last Update: 16/03/2024

This Privacy Policy ("Policy") describes how Instinct Gaming Ltd., its affiliates, and its service providers collect, use, and disclose your information through the Reload Games platform. By accessing or using Reload Games, you consent to the privacy practices described in this Policy.

1. Information We Collect

We collect information you provide directly to us when you create an account, set up a wallet, perform transactions, or communicate with us. The types of information we may collect include:

- Contact information, such as your name, email address, and telephone number

- Transaction information, such as the details of the wagers you place and your transaction history

- Wallet information, such as the public keys of your connected wallets

2. How We Use Your Information

We may use the information we collect for various purposes, including to:

- Provide, maintain, and improve Reload Games

- Process transactions and send you related information

- Respond to your comments, questions, and requests

- Communicate with you about news and updates

- Monitor and analyse trends, usage, and activities in connection with Reload Games

- Detect, investigate, and prevent fraudulent transactions and other illegal activities and protect the rights and property of Instinct Gaming Ltd. and others

3. Sharing of Information

We may share your information in the following circumstances:

- With service providers who perform work on our behalf

- In response to legal process or a request for information if we believe disclosure is in accordance with, or required by, any applicable law, regulation, or legal process

- If we believe your actions are inconsistent with our user agreements or policies, or to protect the rights, property, and safety of Instinct Gaming Ltd. or others

4. Security

We take reasonable measures to help protect your information from loss, theft, misuse, and unauthorised access, disclosure, alteration, and destruction.

5. Your Choices

You have the right to update or correct your personal information, and to delete your account, subject to certain exceptions prescribed by law.

6. Contact Us

If you have any questions about this Privacy Policy, please contact us at

7. Changes to this Policy

We may change this Privacy Policy from time to time. If we make changes, we will notify you by revising the date at the top of the policy and, in some cases, we may provide you with additional notice (such as adding a statement to our homepage or sending you a notification).


Last updated