Important Additions to Note

1. Support and Contact Information:

For any support needs, complaints, or inquiries, please reach out to our support team at Our team is ready to assist you and will respond to your request within 5 business days.

2. Account Suspension and Termination:

Breaching our Terms of Service, Privacy Policy, or Community Guidelines may result in actions against your account. These actions can range from a warning to a temporary suspension or, in severe cases, permanent termination of your account. We reserve the right to suspend or terminate any account for violations at our discretion.

3. Changes to Terms of Service:

Instinct Gaming Ltd. reserves the right to modify the Terms of Service at any time, effective upon posting. Continued use of the Reload Games platform after any such changes shall constitute your consent to such changes. We will notify users of any significant changes via email or a notice on our website.

4. Security Measures:

We prioritise the security of our users' personal and financial information. We employ industry-standard security measures, including secure socket layer (SSL) technology, data encryption, and two-factor authentication to protect your information. Please review our Privacy Policy for more details about how we protect and use your data.

5. Dispute Resolution Process:

If you have a dispute concerning any transaction or game result on the Reload Games platform, please contact our customer service team. We will review your issue and seek to resolve it in a fair and timely manner. For more details, please see our Terms and Conditions.

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