# Reload Games: Legal Documentation
# Introduction Embarking on a Gaming Revolution with Reload Games Reload Games was forged from a profound passion for gaming and blockchain technology, driven by a mission to craft a gaming legacy that entwines blockchain technology in the most subtle yet captivating of ways. This documentation serves to provide current/prospective investors with the policies within our company. Disclaimer: This is not a whitepaper. # ELO Token Future Vision and Current Applications The ELO token, pivotal to Reload Games, is a dual-purpose asset, providing stability on Ethereum and agility on Polygon. It's crucial for transactions in Sacred Tails and Instinct, adding depth to the gaming experience. * **Future Integration in Reload Hub:** ELO will be vital for hosting tournaments and events, engaging the community in a yet-to-be-launched hub. * **Hoardable's NFT Marketplace Role:** ELO will facilitate NFT trades on Polygon through our In-house NFT marketplace *Hoardable*, connecting digital assets with our gaming community. * **Gamified Community participation:** By adding a meta-game like format to the Hub, it will help diversify the more mundane tasks needed to grow a community. With priority updates in the future focusing on Guilds we want to tailor the entire experience to feel completely immersive, even outside of the games. * **Profit Share, Treasury and Buybacks:** A significant part of profits will empower the DAO treasury, where ELO holders will vote on incubating innovative indie games whilst also having a say on proposed game updates. A further portion of the profits goes into buybacks which are then redistributed to holders in the form of flash staking. * **Strategic Governance:** Governance via ELO extends to nurturing new game ideas and integrating web2 games, with Reload Games taking a small fee for using ELO as their primary token. Plus ecosystem adjustment governance for the marketplace and games. ELO will serve as the cornerstone of current operations and future strategies, highlighting its crucial role in Reload Games' growth and diversification. * **ELO as a Rewards Mechanism:** Beyond transactions, ELO will be used as a rewards mechanism within the games and the Reload Hub, incentivizing players for achievements and participation. * **Liquidity and Staking Opportunities:** The token will offer liquidity options and flash staking opportunities, providing users with additional ways to earn and invest within the Reload Games ecosystem. * **Leveraging our assets:** Reload Games already has 3 products in the ecosystem, we intend grow our current userbase across all products which will incentive new studios to join our ecosystem. With our focus being on scalability it offers a path for us to slowly transition into a distributor for other web3 games, ultimately increasing our concurrent userbase and strengthening the core community. * **Fast Onboarding:** The Reload Hub concept is built on hybrid technology, in the sense that it minimises the blockchain interactions in order to have a more enjoyable user experience. This also means that it will be fast and simple to integrate ELO into web2 games, by utilising basic API's such as Leaderboards synchronisation for soft port functionality, with the option to integrate further at the discretion of the builder. * **Small Fees Stack:** By having our own in-house utilities for any gaming infrastructures needs, it allows us to maximise our profits by removing primary usage of 3rd party services whilst simultaneously promoting the use of our ecosystem. These additional aspects of ELO's role within Reload Games further illustrate its centrality to the platform's current operations and future growth strategy.
# Terms and Conditions 1\. Introduction
Welcome to Reload Games, a web3-based game studio managed by Instinct Gaming Ltd. (the "Company"), a company registered in the United Kingdom (13535423). This document, referred to as the "Terms and Conditions," outlines the rules and guidelines governing your use of our services. By accessing or using Reload Games, you accept and agree to be legally bound by these Terms. If you do not agree with these Terms, please do not access or use the platform.
#### 2. User Registration and Accounts
**2.1 Registration: To access certain features of Reload Games, you will need to create an account with us. During registration, you are required to provide accurate, complete, and current information as requested. Your failure to provide accurate information constitutes a breach of these Terms, which may result in immediate termination of your account on our service.**
2.2 Wallet Creation and Connection: Upon successful registration, users have the option to create a digital wallet within Reload Games. Users may also connect other existing wallets to their Reload Games account. The user assumes full responsibility for managing and securing their wallet(s), including keeping private keys, passwords, and other related information secure.
#### 3. Earnings
3.1 Earnings and Losses: Any earnings derived from a game where a wager was placed will be credited to the user's connected wallet. Conversely, losses will be debited from the same wallet. The transfer of funds is automatic and irrevocable.
3.2 Disclaimer: The Company does not bear any responsibility for decisions made by users regarding wagers, including the decision to participate in wagering. Users acknowledge that wagering involves risk, and potential losses cannot be offset against the Company. We urge all users to wager responsibly. \
#### 4. Fees and Commissions
4.1 Fee Structure: Instinct Gaming Ltd. levies various fees and commissions for services provided on the Reload Games platform. These include match fees, which are fixed charges applicable to every match played, and commissions on any wagers made.
4.2 Transaction Fees: For every transaction conducted on the platform, whether it involves the exchange of fiat currency, cryptocurrency, or non-fungible tokens (NFTs), a transaction fee will be charged. The fee amount will be deducted directly from the user's connected wallet.
4.3 Platform Fees: The company reserves the right to charge a platform fee for the use of the Reload Games system. This fee supports the maintenance and improvement of the platform.
#### 5. Non-Fungible Tokens (NFTs) and Property Rights
5.1 NFT Availability and Ownership: Users may occasionally have the opportunity to purchase, win, or otherwise obtain unique NFTs. Once obtained, these NFTs are the property of the user and can be transferred, traded, or sold to other users.
5.2 Intellectual Property: All intellectual property rights related to the Reload platform, including but not limited to the platform’s design, graphics, text, software, code, and other content, belong to Instinct Gaming Ltd., except for NFTs owned by users. Unauthorised use, copying, reproduction, or modification of any of these properties without prior written consent from the Company is strictly prohibited.
#### 6. User Data and Privacy
6.1 Data Collection and Usage: Instinct Gaming Ltd. collects, stores, and uses data provided by users during account registration, wallet setup, and gameplay. This may include personal data, transaction data, and information about the user's interaction with the platform. This data may be used for internal data analysis, improving our services, marketing purposes, or other purposes as far as the law allows.
6.2 Data Protection: The Company complies with all relevant data protection laws. We implement appropriate security measures to protect users' data from unauthorised access, alteration, disclosure, or destruction. Our detailed data handling practices are outlined in our Privacy Policy.
#### 7. Legal Compliance
7.1 Local Law Compliance: Users are responsible for ensuring their activities on the Reload Games platform, including any earnings or transactions, comply with their local laws, particularly tax laws. Users are obliged to accurately report and pay taxes according to their local regulations.
7.2 Regional Restrictions: Accessing and using the services of Reload Games may not be legal in some jurisdictions. Users are responsible for understanding and adhering to local laws pertaining to online gaming, gambling, and digital currencies. If such services are prohibited in your location, you must not access or use Reload Games.
#### 8. Prohibited Activities
8.1 Gambling: Reload Games strictly prohibits users from betting on games on the platform. Users found participating in, facilitating, or promoting such activities may face immediate account suspension or termination, along with any other remedies available to the Company under the law.
8.2 Acceptable Use: Users must refrain from any behaviour that could harm the Reload Games platform or its users, or interfere with its operation. This includes, but is not limited to, introducing viruses or harmful code, attempting to gain unauthorised access to other user accounts, and any form of harassment or hate speech.
#### 9. Security Measures
9.1 Data Security: We implement rigorous data security measures to safeguard your personal information and wallet data. This includes the use of encryption, secure servers, and other industry-standard measures. However, users are responsible for securing their own account details, including usernames and passwords and seed phrases to Crypto wallets. \
#### 10. Dispute Resolution
10.1 In the event of any disputes arising from the use of Reload Games, users agree to first contact the Company to seek a resolution. Any disputes that cannot be resolved directly between the user and the Company will be settled according to the laws of England, United Kingdom, and the British court system will have exclusive jurisdiction over such disputes.
#### 11. Limitation of Liability
11.1 Instinct Gaming Ltd., its affiliates, employees, and agents will not be liable for any direct, indirect, incidental, special, consequential or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from (i) your access to or use of or inability to access or use Reload Games; (ii) any conduct or content of any third party on the platform; (iii) any content obtained from the platform; and (iv) unauthorised access, use or alteration of your transmissions or content, whether based on warranty, contract, tort (including negligence) or any other legal theory, whether or not we have been informed of the possibility of such damage, and even if a remedy set forth herein is found to have failed of its essential purpose.
#### 12. Changes to the Terms and Conditions
12.1 Instinct Gaming Ltd. reserves the right to modify these Terms and Conditions at any time. We will provide at least 30 days' notice prior to any new terms taking effect. By continuing to access or use our platform after any revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, you are no longer authorised to use the platform.
#### 13. Contact Us
13.1 If you have any questions or concerns about these Terms and Conditions, or about the Reload Games platform in general, you can contact us at . We welcome feedback and will do our best to address your concerns promptly and effectively. \ \
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# Privacy Policy Last Update: 16/03/2024 This Privacy Policy ("Policy") describes how Instinct Gaming Ltd., its affiliates, and its service providers collect, use, and disclose your information through the Reload Games platform. By accessing or using Reload Games, you consent to the privacy practices described in this Policy.
#### 1. Information We Collect
We collect information you provide directly to us when you create an account, set up a wallet, perform transactions, or communicate with us. The types of information we may collect include:
\- Contact information, such as your name, email address, and telephone number \- Transaction information, such as the details of the wagers you place and your transaction history \- Wallet information, such as the public keys of your connected wallets
#### 2. How We Use Your Information
We may use the information we collect for various purposes, including to:
\- Provide, maintain, and improve Reload Games \- Process transactions and send you related information \- Respond to your comments, questions, and requests \- Communicate with you about news and updates \- Monitor and analyse trends, usage, and activities in connection with Reload Games \- Detect, investigate, and prevent fraudulent transactions and other illegal activities and protect the rights and property of Instinct Gaming Ltd. and others
#### 3. Sharing of Information
We may share your information in the following circumstances:
\- With service providers who perform work on our behalf \- In response to legal process or a request for information if we believe disclosure is in accordance with, or required by, any applicable law, regulation, or legal process \- If we believe your actions are inconsistent with our user agreements or policies, or to protect the rights, property, and safety of Instinct Gaming Ltd. or others
#### 4. Security
We take reasonable measures to help protect your information from loss, theft, misuse, and unauthorised access, disclosure, alteration, and destruction.
#### 5. Your Choices
You have the right to update or correct your personal information, and to delete your account, subject to certain exceptions prescribed by law.
#### 6. Contact Us
If you have any questions about this Privacy Policy, please contact us at .
#### 7. Changes to this Policy
We may change this Privacy Policy from time to time. If we make changes, we will notify you by revising the date at the top of the policy and, in some cases, we may provide you with additional notice (such as adding a statement to our homepage or sending you a notification). \
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# Cookie Policy This Cookie Policy ("Policy") explains how Instinct Gaming Ltd. and its affiliates use cookies and similar technologies to recognize, collect, and store information when you visit or use the Reload Games platform. By using Reload Games, you accept our use of cookies as described in this Policy. #### 1. What Are Cookies?
Cookies are small data files that are placed on your computer or mobile device when you visit a website, mobile app, or use an online platform. Cookies are widely used by online service providers to facilitate and help to make the interaction between users and websites, mobile apps, and online platforms faster and easier, as well as to provide reporting information.
#### 2. How We Use Cookies
We use cookies and other similar technologies for several purposes, including:
\- Authentication and security: To log you into Reload Games, protect your security, and help detect and fight spam, abuse, and other activities that violate Reload Games agreements and policies. \- Preferences: To remember information about your browser and your preferences and to remember your settings and other choices you've made. \- Analytics and research: To help us better understand how people use Reload Games, we work with a number of analytics partners, including Google Analytics.
#### 3. Your Choices
Most browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. However, this may prevent you from taking full advantage of the website. You can also opt-out of receiving cookies from certain third-party analytics providers.
#### 4. Changes to this Policy
We may update this Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons.
#### 5. Contact Us
For more information about our privacy practices, or if you have questions, please contact us at \[insert contact email or form]. \ \
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# Disclaimer The websites, , , and (hereafter referred to as "websites") is provided "as is" without any representations or warranties, express or implied. Instinct Gaming Ltd. makes no representations or warranties in relation to this websites or the information and materials provided on the websites. #### 1. Limitations
Instinct Gaming Ltd. does not warrant that:
\- This websites will be constantly available, or available at all \- The information on the websites is complete, accurate, reliable, or non-misleading.
#### 2. Liabilities
Nothing on the websites constitutes, or is meant to constitute, advice of any kind. If you require advice in relation to any legal, financial, or medical matter you should consult an appropriate professional.
Instinct Gaming Ltd. will not be liable to you (whether under the law of contact, the law of torts or otherwise) in relation to the contents of, or use of, or otherwise in connection with, the websites:
\- For any indirect, special or consequential loss, or \- For any business losses, loss of revenue, income, profits or anticipated savings, loss of contracts or business relationships, loss of reputation or goodwill, or loss or corruption of information or data.
#### 3. Unenforceable Provisions
If any provision of this website disclaimer is, or is found to be, unenforceable under applicable law, that will not affect the enforceability of the other provisions of the website disclaimer.
#### 4. Indemnity
You hereby indemnify Instinct Gaming Ltd. and undertake to keep Instinct Gaming Ltd. indemnified against any losses, damages, costs, liabilities and expenses (including without limitation legal expenses and any amounts paid by Instinct Gaming Ltd. to a third party in settlement of a claim or dispute on the advice of \[Instinct Gaming Ltd]'s legal advisers) incurred or suffered by \[Instinct Gaming Ltd] arising out of any breach by you of any provision of these terms and conditions, or arising out of any claim that you have breached any provision of these terms and conditions.
#### 5. Changes to Disclaimer
Instinct Gaming Ltd. reserves the right to make changes to this disclaimer at any time without notice. \ \
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# Returns and Refunds Policy for Sacred Tails This Returns and Refunds Policy ("Policy") describes the practices of Instinct Gaming Ltd. for transactions on the Sacred Tails platform. Your purchase of any product or service through the platform constitutes your agreement to this Policy. #### 1. No Refunds
All sales of products and services on the Sacred Tails platform are final. Except as required by law, purchased products and services are non-refundable, including, but not limited to:
\- Wagers placed on games \- Purchases of NFTs \- Platform and transaction fees
#### 2. Legal Requirements
This Policy does not affect any rights you may have under the UK Consumer Law, or any other laws that may apply, to return a product and receive a refund for it.
#### 3. Disputes
If you have a dispute concerning any transaction you undertake via the Sacred Tails platform, please contact our customer service team at .
#### 4. Changes to this Policy
Instinct Gaming Ltd. reserves the right to modify this Policy at any time, effective upon posting. Continued use of the Sacred Tails platform after any such changes shall constitute your consent to such changes.
# Returns and Refunds Policy for Hoardable This Returns and Refunds Policy ("Policy") describes the practices of Instinct Gaming Ltd. for transactions on the Hoardable platform. Your purchase of any product or service through the platform constitutes your agreement to this Policy. #### 1. No Refunds
All sales of products and services on the Hoardable platform are final. Except as required by law, purchased products and services are non-refundable, including, but not limited to:
\- Wagers placed on games \- Purchases of NFTs \- Platform and transaction fees
#### 2. Legal Requirements
This Policy does not affect any rights you may have under the UK Consumer Law, or any other laws that may apply, to return a product and receive a refund for it.
#### 3. Disputes
If you have a dispute concerning any transaction you undertake via the Hoardable platform, please contact our customer service team at .
#### 4. Changes to this Policy
Instinct Gaming Ltd. reserves the right to modify this Policy at any time, effective upon posting. Continued use of the Hoardable platform after any such changes shall constitute your consent to such changes.
# Returns and Refunds Policy for Instinct TCG This Returns and Refunds Policy ("Policy") describes the practices of Instinct Gaming Ltd. for transactions on the Instinct TCG platform. Your purchase of any product or service through the platform constitutes your agreement to this Policy. \ 1\. No Refunds
All sales of products and services on the Instinct TCG platform are final. Except as required by law, purchased products and services are non-refundable, including, but not limited to:
\- Wagers placed on games \- Purchases of NFTs \- Platform and transaction fees
#### 2. Legal Requirements
This Policy does not affect any rights you may have under the UK Consumer Law, or any other laws that may apply, to return a product and receive a refund for it.
#### 3. Disputes
If you have a dispute concerning any transaction you undertake via the Instinct TCG platform, please contact our customer service team at .
#### 4. Changes to this Policy
Instinct Gaming Ltd. reserves the right to modify this Policy at any time, effective upon posting. Continued use of the Instinct TCG platform after any such changes shall constitute your consent to such changes.
# Returns and Refunds Policy for Reload Games This Returns and Refunds Policy ("Policy") describes the practices of Instinct Gaming Ltd. for transactions on the Reload Games platform. Your purchase of any product or service through the platform constitutes your agreement to this Policy. #### 1. No Refunds
All sales of products and services on the Reload Games platform are final. Except as required by law, purchased products and services are non-refundable, including, but not limited to:
\- Wagers placed on games \- Purchases of NFTs \- Platform and transaction fees
#### 2. Legal Requirements
This Policy does not affect any rights you may have under the UK Consumer Law, or any other laws that may apply, to return a product and receive a refund for it.
#### 3. Disputes
If you have a dispute concerning any transaction you undertake via the Reload Games platform, please contact our customer service team at \[].
#### 4. Changes to this Policy
Instinct Gaming Ltd. reserves the right to modify this Policy at any time, effective upon posting. Continued use of the Reload Games platform after any such changes shall constitute your consent to such changes.
# Community Guidelines Welcome to the Reload Games community! These guidelines are designed to ensure a positive, enjoyable, and respectful environment for all members. Your use of Reload Games constitutes your agreement to these guidelines. #### 1. Respect Everyone
We are committed to maintaining a respectful community that actively engages in positive discussions. We don't allow disruptive behaviour, including:
\- Harassment, discrimination, or offensive comments related to sex, gender identity or expression, sexual orientation, race, ethnicity, disability, age, religion, or nationality. \- Threats or personal attacks directed towards other users.
#### 2. Keep It Legal
Users should not engage in illegal activities on our platform. This includes but is not limited to:
\- Fraudulent activity, such as fixing games or using illegal software to gain an advantage. \- Engaging in, encouraging, or promoting activities that violate the laws and regulations of their respective jurisdictions.
#### 3. Stay On Topic
While discussion is encouraged, we ask that you keep your conversations relevant to the games and the Reload Games platform.
#### 4. No Spam
We don’t allow spam or other unsolicited commercial content. Be careful not to flood the platform with repetitive content or unsolicited promotions.
#### 5. Respect Privacy
Respecting the privacy of others is a key principle of our community. Don’t share others' private information without their explicit permission.
#### 6. Report Issues
If you see content or behaviour that violates these guidelines, please report it to our team via the appropriate channels.
#### 7. Changes to These Guidelines
Instinct Gaming Ltd. reserves the right to modify these guidelines at any time, effective upon posting. Continued use of the Reload Games platform after any such changes shall constitute your consent to such changes.
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Breaching these guidelines may result in actions against your account, such as warnings, suspensions, or permanent bans. As always, your understanding and cooperation are greatly appreciated!
# Important Additions to Note 1\. Support and Contact Information:
For any support needs, complaints, or inquiries, please reach out to our support team at . Our team is ready to assist you and will respond to your request within 5 business days.
#### 2. Account Suspension and Termination:
Breaching our Terms of Service, Privacy Policy, or Community Guidelines may result in actions against your account. These actions can range from a warning to a temporary suspension or, in severe cases, permanent termination of your account. We reserve the right to suspend or terminate any account for violations at our discretion.
#### 3. Changes to Terms of Service:
Instinct Gaming Ltd. reserves the right to modify the Terms of Service at any time, effective upon posting. Continued use of the Reload Games platform after any such changes shall constitute your consent to such changes. We will notify users of any significant changes via email or a notice on our website.
#### 4. Security Measures:
We prioritise the security of our users' personal and financial information. We employ industry-standard security measures, including secure socket layer (SSL) technology, data encryption, and two-factor authentication to protect your information. Please review our Privacy Policy for more details about how we protect and use your data.
#### 5. Dispute Resolution Process:
If you have a dispute concerning any transaction or game result on the Reload Games platform, please contact our customer service team. We will review your issue and seek to resolve it in a fair and timely manner. For more details, please see our Terms and Conditions.